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Serving Crystella

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Installation

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Maintenance & Equipment Service

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How it Works

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It is normal for the compressor in the unit to operate intermittently. If you find it is running constantly, first ensure there is sufficient ventilation by checking that the ventilation grills are not blocked. Also remove any items surrounding the unit and allow it to cool.

 

You should also check if the thermostat has been turned up to ‘7’, as the unit may freeze if not in use for a long period, and use a screwdriver to adjust the thermostat to ‘5’.

 

It could also be that the temperature in your venue is above 30°C, as it is normal for the unit to work continuously at a high room temperature.

Check that the machine is on a level surface and if not, contact the Crystella Customer Service Team (1300 222 552) or via email at service@crystella.com

Check to see if your gas cylinder is empty. If it is empty, replace it.

If your gas cylinder is not empty, check that the gas pressure is around 350kpa.

If the problem is not resolved, contact the Crystella Customer Service Team (1300 222 552) or via email at service@crystella.com

 

The cylinder has a regulator with a CO2 Gas Level indicator gauge, indicating the level of CO2 gas in the cylinder. When the indicator goes to orange, it is time to replace the CO2 gas cylinder.

    1. On the side panel, check to see that the green power light switch is on and that the switch is lit. If it is not lit, check that the power at the wall power point is on. If the wall power is on and the switch is not lit, contact the Crystella Customer Service Team (1300 222 552) or via email at service@crystella.com.
    2. Check that the red error light is on. This can be found to the right of the power switch.
    3. If the light is lit, check that the water supply is turned on and flowing. Next, turn the power off and back on. This will reset the system. Ensure there is no “kink” in the water hoses from the tap to the filter and from the filter to the Crystella system.
    4. After the system resets, try to pour water from either tap. If the light turns on again, go to step 3.
    5. Check that the thermostat is set to 5 or less. If it is set higher, the water may be frozen in the lines.
      1. Reset the thermostat to the correct settings
      2. Turn the unit off for 4 hours to allow the frozen water to thaw.
      3. Turn the unit back on and check the water flow.

If items 2 and 3 do not resolve the flow problem, contact the Crystella Customer Service Team (1300 222 552) or via email at service@crystella.com

If the Sparkling water if flowing correctly, but the Still water is not, check the following:

  1. Check that the flow control is set to the correct position, as per image below.

If the Still water is flowing correctly, but the sparkling is not checked the following

  1. Check the flow control is set to the correct position, as per image below.
  2. If the flow control is set correctly and the sparkling water is not flowing correctly, check that the gas is not empty. This can be checked on the regulator with the gauge needle will be in the red section, as per image below.
  3. If there is a gas check that the pressure is set correctly. On the regulator gauge, it should be set to 350 KPA, as per below image.
  4. If items 2 and 3 do not resolve the flow problems of the Sparkling water contact the Crystella Customer Service Team (1300 222 552) or via email at service@crystella.com

Serving Crystella Pure, Still & Sparkling Water

First, check that there is power to your premises and that the mains power is switched on.

 

Make sure the power switch on the sparkling water dispenser is in the ‘ON’ position and the green light is on.

 

Also check the thermostat to make sure it is not in the ‘OFF’ position or close to ‘1’. Using a screwdriver, adjust the thermostat to ‘5’ but do not turn it all the way to ‘7’ or the unit may freeze and will not dispense water.

 

If the unit still won’t start, contact the Crystella Customer Service Team (1300 222 552) or via email at service@crystella.com

Check that the mains water tap is open fully and if it is, contact the Crystella Customer Service Team (1300 222 552) or via email at service@crystella.com

20 seconds is the optimal time taken to pour 1 litre of sparkling water, so, first you should time how long it takes your unit to pour 1 litre of sparkling water. If required, adjust the flow controller (small handle on tap) until it pours at that rate.

 

40 seconds is the optimal time taken to pour 1 litre of still water, so, first you should time how long it takes your unit to pour 1 litre of still water. If required, adjust the flow controller (small handle on tap) until it pours at that rate.

Contact the Crystella Customer Service Team (1300 222 552) or via email at service@crystella.com

Yes – we install a water filter in-line with the unit to ensure you serve high quality water to your customers.

The water dispensed is 3 – 10°C.

At the time of installation we will train your staff on how to use the unit and we are also always available for extra support if required.

There is no difference in pouring still or sparkling water

Bottles should be run through a glass washer or dishwasher after each use.

Installation

No – the taps that Crystella provide are specifically designed to provide your business with the best solution for your customers.

Your Crystella system comes as a package with 2 taps, as our market research has shown that having both sparkling and still water taps provides the best solution for your business and your customers.

Maximum recommended distance from the tap to the unit is 3 metres, as this is the standard length of pipe supplied. If the tap will be further away than this, please discuss it with your Crystella Business Development Representative and/or the Customer Service Team prior to installation.

Maximum recommended distance from the mains water connection to the unit is 3 metres, as this is the standard length of pipe supplied. If the mains water connection will be further away than this, please discuss it with your Crystella Business Development Representative and/or the Customer Service Team prior to installation.

The unit is supplied with a 2.5 metre power lead. If the power point will further away than this, please discuss it with your Crystella Business Development Representative and/or the Customer Service Team prior to installation.

Maximum recommended distance from the gas bottle to unit is 2 metres, as this is the standard length of hose supplied. If the gas bottle will be further away than this, please discuss it with your Crystella Business Development Representative and/or the Customer Service Team prior to installation.

The water hoses are flexible however they should not be bent sharply, or compressed, as this will cause an obstruction.

These issues will need to be identified and discussed with your Crystella Business Development Representative before the installation is scheduled. It is your responsibility to ensure that power and water are accessible.

No – we are happy to work with you to advise on requirements, however it is your responsibility to ensure that the site meets our installation criteria.

Standard installation will take approximately 2 hours.

We will work with you as best we can to ensure convenient delivery and installation times, however the standard installation is completed during standard business hours and there may be additional charges if you require times outside those hours.

Taps can be attached to various types of benchtops including wood, stainless steel and man-made stone so please discuss this with your Crystella Business Development Representative at the time of the site inspection. We do not cut holes in Granite or stone. This needs to be precut by your appropriate technicians before we can install.

Gas

CO2 is available in multiple sizes from most gas suppliers. 1,200 litre cylinders (6kg and 10kg size cylinders) are supplied by gas companies and work with all Crystella Machines by connecting to the regulator. For small spaces where there is no space for larger cylinders, Crystella 2.2L disposable cylinders can be used. Ask our sales executives for this option, as a different regulator is required, compared to the larger cylinder regulators.

Ensure that the empty bottle is turned off and then unscrew the regulator from the empty bottle. Connect the regulator to the new bottle, ensuring it is tightly connected. (It is vital that the O-Ring washer in the regulator is correctly placed in the regulator and screwed into the cylinder in the correct position for perfect fit with no gas leakage) Then turn on the bottle to allow the gas to flow to the unit.

 

The second dial on the gas regulator indicates outward pressure and if this is near ‘0’ your gas cylinder is almost empty. When the sparkling water tap produces only still water, the gas is empty.

The size of bubbles is set by the regulated gas coming into the system from the cylinder, so if you require this to be adjusted please contact the Crystella Customer Service Team (1300 222 552) or via email at service@crystella.com

The 1,200 litre CO2 cylinder is 650mm tall and 180mm in diameter, while the 2,000 litre CO2 cylinder is 705mm tall and 215mm in diameter. The water filter is 450mm tall and 90mm in diameter.

Maintenance & Equipment Service

The unit operates best when located in environments with temperatures less than 30°C, and must be kept in temperatures below 40°C.

No – the Customer Service Team operates during standard business hours (Australian Eastern Standard Time). If you experience trouble with your unit, please refer to your operation manual and step through the troubleshooting section. You can also email our Customer Service Team at customerservice@crystella.com and we will call you on the next business day.

We will first troubleshoot your problem over the telephone and should a technician be required there is a 6 hour response time.

No – the unit should always be kept dry. Please refer to the operation manual for details on care of your Crystella unit.

Crystella will service your unit as needs require; at this time the entire unit will be cleaned and the water filter cartridge will be replaced.

Crystella will service your unit as needs require; at this time the entire unit will be cleaned and the water filter cartridge will be replaced.

The drip tray is a stand-alone tray and it is not connected to a drain; simply empty the tray as it fills.

Consult the troubleshooting section in your operation manual and if the issue persists, contact the Crystella Customer Service Team (1300 222 552) or via email at service@crystella.com

Check that all the connectors are fitted correctly and if a loose connector is located, press the hose into the socket and confirm it is inserted correctly by gently pulling on the hose. If this does not rectify the leak, contact the Crystella Customer Service Team (1300 222 552) or via email at service@crystella.com

Standard mains pressure is to be used. If you have any concerns with the pressure in your premises, please discuss this with your Crystella Business Development Representative and/or the Customer Service Team prior to installation.

The machine has a sound level of less than 70dB, which is quieter than the average dishwasher.

No – you do not need drainage as the unit is self-contained.

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