Overview

The Coffee Club Garden City, a popular café located in Queensland, sought to improve both customer experience and staff efficiency by upgrading their water system. Previously relying on manually refilled water containers, staff spent valuable time ensuring cold water was always available. With Crystella’s on-tap water system, The Coffee Club was able to streamline operations and deliver a better overall experience for both staff and customers.

Challenges

Before switching to Crystella’s on-tap water system, The Coffee Club Garden City faced several challenges:

• Time-Consuming Refilling Process: Staff were regularly tasked with manually refilling water containers with water and ice, which was time-consuming and inefficient, especially during busy periods.
• Inconsistent Water Temperature: Despite the best efforts of the staff, ensuring that the water was always cold and ready to serve was a constant challenge.
• Space Limitations: The café’s layout required a compact solution that would fit seamlessly into their existing operations without taking up valuable workspace.

The Crystella Solution

Crystella provided The Coffee Club Garden City with a compact on-tap sparkling and still water system that perfectly matched their operational needs. Here’s how Crystella improved their offering:

• Efficient Water Supply: Crystella’s on-tap system ensures that chilled, filtered water is always available on demand, eliminating the need for staff to spend time refilling and maintaining water containers. This has freed up staff to focus on providing excellent service to customers.
• Space-Saving Design: Crystella worked closely with The Coffee Club team to find a compact solution that fit within the limited space available. The seamless installation made it easy for the café to integrate the system without any disruption to their operations.
• Improved Customer Experience: With always-chilled water ready to pour, customers enjoy a consistently refreshing drink, contributing to an enhanced dining experience. Repeat customers have even complemented the café on the improvement, noting how it has positively impacted their overall experience.
• Professional & Personable Service: The Crystella team provided professional, hands-on support throughout the process, from selecting the right system to ensuring a smooth installation. The personalised service ensured that The Coffee Club’s needs were met with efficiency and care.

Key Benefits

• Operational Efficiency: Staff no longer need to manage water containers or worry about ensuring water is chilled, saving valuable time during busy hours.
• Enhanced Customer Experience: The on-tap system provides customers with always-cold, refreshing water, improving their overall experience at the café.
• Compact, Space-Saving Solution: Crystella’s system fit perfectly into the café’s limited space, ensuring that operations were not disrupted.
• Reliable & Professional Service: Crystella’s team offered exceptional support, ensuring that the café received a solution tailored to their specific needs.

Testimonial

“We used to offer chilled water from containers that required refilling manually. Our staff were constantly having to fill water and ice into these containers to ensure water was always cold. The switch to Crystella was made easy by their efficient assistance in finding the correct compact on-tap solution in the tight space we required. The water is now always chilled and ready to pour. Crystella’s team were personable and professional. Repeat customers now complement us on making their experience a whole lot better.”

Conclusion

The Coffee Club Garden City’s switch to Crystella’s on-tap water system has been a game-changer for both staff and customers. With improved efficiency, a space-saving design, and consistently chilled water, the café is able to deliver a better experience while optimising operations. Crystella’s personalised service ensured a smooth transition, and the results have had a lasting positive impact on the café’s day-to-day operations.