Overview

City Cave Float & Wellness Centres, with locations in Mosman, Crows Nest, and Balgowlah, are dedicated to providing a relaxing and rejuvenating experience for their health-conscious clients. Known for their float therapy, infrared saunas, and wellness services, City Cave wanted to extend their commitment to sustainability by offering an eco-friendly and cost-efficient solution for providing sparkling water to their clients. Crystella’s on-tap sparkling water system has proven to be the perfect solution.

Challenges

Before adopting Crystella’s system, City Cave faced the following challenges:

• Sustainability: As a business that attracts health-conscious and environmentally aware clients, City Cave wanted to eliminate single-use plastic bottles and offer a more sustainable solution for providing water.
• Cost & Time Efficiency: Purchasing bottled sparkling water from supermarkets took up time and resources, and recycling those bottles added an extra layer of complexity to daily operations.
• Customer Demand: Clients frequently requested sparkling water, particularly before or after wellness treatments, and City Cave needed a solution that was both convenient and cost-effective.

The Crystella Solution

Crystella provided City Cave with an on-tap sparkling water system that not only met the needs of their clients but also aligned with their sustainability goals. Here’s how Crystella made an impact:

• Sustainability & Refillable Bottles: Crystella’s system eliminated the need for single-use plastic bottles, offering a refillable solution that both the staff and clients appreciated. This not only reduced waste but also supported City Cave’s eco-conscious ethos, appealing to their clientele.
• Cost Savings & Efficiency: The switch to Crystella’s on-tap system saved City Cave time and money. Staff no longer had to go to the supermarket to purchase bottled water, and with no bottles to recycle, operations became much more streamlined. As a result, costs were reduced and the hassle of logistics was eliminated.
• Customer Satisfaction: With sparkling water always available on tap, City Cave could offer this as a complimentary service to their clients, further enhancing the wellness experience. The chilled, filtered water was well-received by customers, who appreciated the quality and sustainability of the offering.
• Exceptional After-Sales Service: When City Cave experienced a machine malfunction, Crystella’s service team responded immediately. The issue was resolved the next day, ensuring minimal disruption to operations. City Cave was impressed with the fast, efficient, and hassle-free support provided by Crystella.

Key Benefits

• Eco-Friendly Solution: By eliminating single-use plastic bottles, City Cave reduced their environmental impact, which resonated with their health-conscious clientele.
• Operational Efficiency: Crystella’s system simplified operations, saving time, reducing costs, and eliminating the need for frequent trips to the supermarket.
• Client Satisfaction: Offering chilled, on-tap sparkling water as a complimentary service enhanced the overall client experience, contributing to City Cave’s high customer satisfaction rates.
• Reliable Support: Crystella’s after-sales service was prompt and efficient, ensuring minimal downtime when an issue occurred with the machine.

Testimonial

“Our clients at City Cave Float & Wellness Centres are mostly health-conscious and prefer sustainable solutions for sparkling water, so Crystella was a perfect fit—no single-use plastic bottles. We were impressed with their efficient after-sales service. When our machine malfunctioned, Crystella responded the next day and had us back up and running quickly. No hassle, no fuss, just exceptional service. Offering sparkling water on tap is a great complementary service for our customers, and our costs have reduced since we no longer need to purchase bottled water or deal with recycling.”

Conclusion

Crystella’s on-tap sparkling water system has allowed City Cave Float & Wellness Centres to enhance their operations, improve client satisfaction, and achieve their sustainability goals. The system’s convenience, cost savings, and environmental benefits have made a noticeable impact, and Crystella’s exceptional after-sales service has ensured smooth, uninterrupted operations.