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TAMARAMA KIOSK

Case Study: Enhancing Customer Experience with Crystella On-Tap Water Systems.

Overview

Tamarama Kiosk, located in the stunning Tamarama Beach Park, is perfectly positioned along Sydney’s famous coastal walk between Bondi and Bronte Beaches. Known for its ocean views and vibrant atmosphere, the kiosk serves locals and tourists alike, providing a range of refreshments to surfers, sunbathers, families, and beachgoers. Tamarama Kiosk has been a staple in this iconic beach community and strives to offer both convenience and quality to its patrons. A key part of achieving this has been the introduction of Crystella’s on-tap sparkling water system.

 

Challenges

Before Tamarama Kiosk implemented Crystella’s system, they faced a few operational challenges:

  • Space constraints: As a small kiosk, they needed to maximise every inch of space, especially in the fridge area.
  • Demand for cold drinks: Serving customers along a popular beach, cold, refreshing beverages are always in high demand, and the kiosk needed a system that could keep up with the constant foot traffic.
  • Convenience: In such a busy location, providing quick and easy service was essential to maintaining customer satisfaction.


The Crystella Solution

Tamarama Kiosk has been using Crystella’s on-tap water system for over three years. The key reasons for choosing Crystella were its space-saving design, the convenience of having cold water readily available, and the system’s overall efficiency. Here’s how Crystella helped the kiosk:

  • Always Cold: Crystella’s on-tap system provides chilled sparkling and still water at all times. This has been especially valuable at Tamarama Beach, where customers expect cold beverages on hot, sunny days.
  • Space Saving: The compact design of Crystella’s system frees up valuable fridge space, allowing Tamarama Kiosk to stock more items without compromising on offering chilled sparkling water.
  • Convenience: The system’s ease of use means staff can serve customers quickly, ensuring smooth service even during busy periods when the beach is packed with visitors.

 

Key Benefits

  • Efficiency and Space Optimisation: One of the biggest advantages for Tamarama Kiosk has been the fact that the Crystella system doesn’t take up any fridge space. This allows them to focus on stocking other essentials while still providing sparkling water.
  • Constantly Cold Water: The system ensures that cold, refreshing water is always available, enhancing the overall customer experience – especially for beachgoers seeking refreshment. 
  • Customer Satisfaction: The convenience of on-demand, chilled sparkling water has been a hit with customers, further enhancing the kiosk’s
    reputation for quality service in an iconic location.


Testimonial

“For 3 or 4 years, maybe, yeah it’s good, we like it,” says Alan from Tamarama Kiosk. “The driving force behind choosing to go with Crystella is that you can have it cold all the time for our customers. It’s always chilled, it doesn’t take any fridge space up, which is great, and it’s just very convenient.”

 

Conclusion

By implementing Crystella’s on-tap water system, Tamarama Kiosk has optimised its operations, saved valuable space, and improved its customer service. The kiosk can now offer a cold, refreshing drink to every beachgoer, seamlessly fitting into its high-demand environment. Crystella has proven to be the perfect partner for this bustling beachside business, helping them keep up with the ever-growing demand for cold, convenient beverages.

So next time you’re enjoying Tamarama’s beautiful beach or grabbing your favorite “Chai Latte – Dirty,” make sure to try their sparkling water, always cold and always ready with Crystella on-tap.

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